Global WFM & Amazon Connect Lead

Amazon in Washington is looking for an Operations Workforce Planning analyst for their Amazon Leo project, aiming to enhance global customer support operations. This role focuses on data-driven decision-making for staffing, working closely with the Capacity Planning team to analyze trends and make staffing recommendations.

The ideal candidate will have experience in Contact Center Management and hands-on knowledge of Amazon Connect. This position offers a comprehensive benefits package, including health insurance and 401(k) matching.